Terms and Conditions

Acceptance of Terms

By using this website or engaging our services, you confirm that:

• You have read and understood these Terms & Conditions
• You agree to comply with them
• You are using our website and services only for lawful purposes
• Any information you provide to us is true, accurate, and complete to the best of your knowledge

If you are using our services on behalf of another person, you confirm that you have the authority to do so.

Nature of Our Services

ADEKEM Hybrid Services Ltd provides professional guidance, support, and administrative assistance relating to visa and travel processes. Our services are intended to help clients prepare, organize, and understand their applications and related requirements more effectively.

Our services may include:

• General immigration and visa consultation
• Student visa guidance
• Family visa assistance
• Tourist visa support
• Business visa guidance
• Proof of funds support
• Online interview preparation
• Document review and application readiness support

Our role is advisory and support-based unless otherwise expressly stated in writing. We do not act as a government authority, embassy, consulate, or immigration decision-maker.

No Guarantee of Outcome

While we strive to provide professional, accurate, and high-quality support, we do not guarantee:

• Visa approval
• Immigration approval
• Appointment availability
• Interview success
• Processing timelines
• Approval by any embassy, consulate, immigration office, or third-party institution

All decisions relating to visas, immigration status, travel authorization, and supporting document acceptance are made solely by the relevant authorities or institutions. Use of our services does not create any promise or warranty of a successful outcome.

Client Responsibilities

To enable us to serve you properly, you agree to:

• Provide complete, truthful, and accurate information
• Submit genuine, lawful, and valid documents only
• Respond to requests for information in a timely manner
• Carefully review all information before submission or use
• Follow lawful instructions and requirements relevant to your case
• Notify us promptly of any material changes to your circumstances

You are solely responsible for the accuracy, authenticity, and legality of the information and documents you provide.

Lawful Use and Zero Tolerance for Misrepresentation

ADEKEM Hybrid Services Ltd does not support, encourage, or participate in fraud, forgery, impersonation, deception, falsification of records, or any unlawful immigration or travel-related activity.

By using our services, you agree that you will not:

• Submit false or misleading information
• Present forged, altered, or fraudulent documents
• Use our services for illegal, deceptive, or unethical purposes
• Misrepresent your identity, finances, travel purpose, or eligibility

We reserve the right to refuse, suspend, or terminate service immediately if we suspect dishonesty, fraud, document irregularity, misuse of our services, or unlawful conduct.

Proof of Funds and Financial Documentation

Where we provide support relating to proof of funds or financial documentation, such support is strictly subject to lawful, ethical, and compliant use.

Clients remain responsible for ensuring that:

• All information provided is truthful and accurate
• Any financial documentation used is lawful and valid
• Such documentation is used only for legitimate and permissible purposes
• No financial representation is made falsely or deceptively

ADEKEM Hybrid Services Ltd reserves the right to decline any request that appears improper, misleading, unlawful, or inconsistent with applicable requirements.

Consultations and Appointments

Our website includes an appointment/contact process through which users may submit inquiries and request support. Information requested may include personal and travel-related details relevant to the inquiry.

By booking or requesting a consultation, you acknowledge that:

• Appointments are subject to availability
• Submission of an inquiry does not automatically create a client relationship
• We may request further information before confirming or proceeding
• We may decline a consultation or engagement where appropriate

We reserve the right to reschedule, postpone, or refuse appointments where necessary for operational, legal, ethical, or compliance reasons.

Fees, Charges, and Payments

Where fees apply to any consultation, advisory service, document support, interview preparation, or related assistance, such fees will be communicated to you before the relevant paid service begins.

Unless otherwise agreed in writing:

• Fees paid for completed services are non-refundable
• Administrative or consultation fees may be non-refundable once service has commenced
• Third-party charges, embassy fees, visa fees, biometrics fees, courier fees, translation fees, or similar costs are separate from our service fees unless expressly stated otherwise
• You are responsible for paying any applicable government or third-party charges connected to your application

Any refund, where approved, shall be governed by the circumstances of the service, work already performed, and any non-recoverable costs incurred.

No Legal or Government Representation

Unless expressly stated otherwise, ADEKEM Hybrid Services Ltd does not provide legal representation before courts, embassies, immigration tribunals, or government agencies.

Our services are intended as professional guidance and support. Nothing on our website or in our communications should be interpreted as a guarantee, official approval, or substitute for independent legal advice where such advice is required.

Website Use

You agree to use our website responsibly and lawfully. You must not:

• Attempt to gain unauthorized access to the site, server, database, or systems
• Introduce malware, viruses, harmful code, or disruptive technology
• Copy, scrape, reproduce, or exploit website content for commercial misuse
• Use the website in any way that may damage, disable, or impair its function
• Misuse forms, contact channels, or communication tools on the website

We reserve the right to suspend or block access where misuse, abuse, or suspicious activity is detected.

Intellectual Property

All content on this website, including but not limited to text, brand name, layout, graphics, logos, service descriptions, design elements, and original written materials, is owned by or used with permission by ADEKEM Hybrid Services Ltd unless otherwise stated.

You may not reproduce, republish, modify, distribute, copy, or commercially exploit any website content without our prior written consent.

Third-Party Websites and Platforms

Our website may include links to third-party websites, social media platforms, external tools, or service providers. ADEKEM’s site currently displays external social links in its header/footer.

We do not control and are not responsible for:

• The content of third-party websites
• Their privacy or security practices
• Their availability or functionality
• Any loss or damage arising from their use

Use of third-party sites or services is at your own risk and subject to their own terms and policies.

Privacy and Data Use

Your use of our website and services may involve the collection and processing of personal information you provide through contact forms, inquiries, appointments, email, or direct communication. ADEKEM’s visible contact flow requests client information relevant to service inquiries.

Our handling of personal data is governed by our Privacy Policy. By using our website or services, you acknowledge that such information may be collected and used for communication, service delivery, administration, and compliance purposes.

Limitation of Liability

To the fullest extent permitted by applicable law, ADEKEM Hybrid Services Ltd shall not be liable for any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from or related to:

• Use of or inability to use our website
• Delays in response, appointments, or service delivery
• Visa refusal, immigration refusal, or document rejection
• Errors caused by inaccurate information supplied by the client
• Decisions made by embassies, consulates, immigration authorities, or third parties
• Website interruptions, technical failures, or external system errors
• Losses arising from third-party platforms or service providers

Your use of our website and services is at your own discretion and risk.

Indemnity

You agree to indemnify and hold harmless ADEKEM Hybrid Services Ltd, its management, staff, representatives, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your breach of these Terms & Conditions
• Your misuse of our website or services
• Any false statement, omission, or fraudulent document provided by you
• Any unlawful or improper use of information, advice, or support received from us

Service Refusal and Termination

We reserve the right to decline, suspend, or terminate service at our discretion where:

• Required information is not provided
• There is suspected fraud, dishonesty, or misrepresentation
• A request appears unlawful, unethical, or improper
• A client behaves abusively, threateningly, or disrespectfully
• Continued engagement poses legal, ethical, or reputational risk

Termination of service does not automatically entitle a client to a refund, particularly where work has already commenced or costs have been incurred.

Changes to Services or Website Content

We may update, modify, suspend, or remove any part of our website, service descriptions, content, or operational processes at any time without prior notice.

This includes changes to:

• Service availability
• Website pages
• Consultation process
• Content wording
• Contact methods
• Policies and legal pages

We encourage users to review our Terms periodically.

Amendments to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our business, services, legal obligations, or website structure.

Any updated version will become effective once published on the website with a revised effective date. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, unless otherwise required by mandatory law in a relevant jurisdiction.

Any dispute arising in connection with these Terms shall be subject to the appropriate courts or lawful dispute-resolution channels having jurisdiction.